| SHIPPING
AND TRACKING FAQ |
|
Due to the ongoing fuel crisis, |
|
we have reduced our shipping days
|
|
to twice a week! |
|
| How
much is shipping |
|
FREE Shipping on orders over $150.00 for
a limited time on internet orders only,
regular shipping charges apply to phone
orders. Available in the
Contiguous US (ALASKA is not free). Outside
Contiguous US you will be emailed
your shipping total prior to shipping. For
orders under $150.00 and phone
orders
See
Standard Shipping Chart |
| I
placed my order, now what? |
| You
will receive an email notification
from either QUANTUM NOTIFICATION- (which
is UPS) or USPS (postal system) when your order ships.
If your items are small (less than 1lb.)
they will be mailed Priority Mail which
is a 2-3 day delivery once shipped.
You will receive your package before the
tracking info gets updated by the US
mail. Please
do not delete the email without writing
the tracking number down. You
will not receive a shipping email on swatch
orders. They are sent by regular mail. |
| When
will my order be sent? |
| Your
order generally takes 48-72 hours to
process and package for shipping
(weekends don't count). Even
if you requested a faster shipping
method please allow this time.
We observe all National holidays and are
not open weekends. Please allow
extra time during these busy seasons and
for closures. You can email a request for quicker shipping
methods on your particular items.
We cannot offer express shipping on all
items so there is not an option at check
out. |
| I
received my order now what?
What
if there is a problem? |
| Care
has been taken to ensure that your
order is complete and packed safely. Please
check the order immediately to verify
the contents and to make sure there
is no damage. You must
document any damage with the delivery
company at the time of delivery. Claims must be
filed within 48 hours of your receipt
of the package! |
| I
placed a phone order, now
what? |
| Your
order will be entered into the system
at the end of the day. You
will be emailed an invoice with the
totals. Phone orders are slower
and take additional time to enter. Processing
and packaging is generally 48-72
business hours (weekends don't count). |
| How
can I get my tracking number
if I deleted the email? |
| To
obtain your tracking number please
email the following information; your
name, order number and date the
order was placed. A response
will follow within 48 hours with
your number. Please do not
call for the number as we no longer
have access to this information. An
independent company is now handling
the UPS shipments for us. If
your order was shipped to a PO
Box, APO/FPO, Alaska, Hawaii, Puerto
Rico or other US territory, your
order will be delivered via the
United States Postal Service and
cannot be tracked.
sales@canvasdealer.com |
| I
never received a shipment email. How do I get
a tracking number? |
| To
obtain your tracking number please
email the following information; your
name, order number and date the
order was placed. A response
will follow within 48 hours with
your number. Please do not
call for the number as we no longer
have access to this information. An
independent company is now handling
the UPS shipments for us.
|
| Do
you ship to Canada? |
|
Not at
this time. |
| Do
you ship to Hawaii and Alaska? |
| Yes,
shipping will be sent US Postal
(some size/weight restrictions may
apply) and will
be calculated and emailed to you
prior to processing your order. NO FREE
SHIPPING. |